Help Desk
Get practical help with automotive parts, vehicle fitment, orders, delivery, returns and product concerns. Choose a help topic below, browse common answers, or open the complaint form when you need our team to investigate an issue.
Help Topics
Start with the topic that best matches what you need. The links below take you to detailed NDE Store guidance.
Find the correct part
For a faster fitment check, share the vehicle make, model, year, engine size, chassis or VIN details, and any part number or clear photos you have.
Request parts support →Order confirmation & processing
Our team may call to confirm your order and delivery details. Keep your phone available and check that your address and contact number are correct.
View the order process →Shipping & tracking
Use the tracking information sent with your order. If tracking has not updated or your delivery is overdue, contact support with your order number.
Read shipping information →Returns, exchanges & refunds
Review eligibility, timelines and the steps to request a return or exchange before sending an item back. Keep the item and packaging in their current condition.
Read the return policy →Product authenticity
Learn what product details, labels and supporting information can help you assess an item or ask our team for authenticity guidance.
View authenticity guidance →Parts & store FAQs
Browse answers about ordering automotive parts, fitment assistance, availability and shopping with NDE Store.
Open all FAQs →Frequently Asked Questions
These answers help you prepare the right information before contacting us.
What information should I provide for a part fitment check?
Share the vehicle make and model, model year, engine or trim, chassis/VIN number where available, and the part number, name or clear photos of the required part. More precise vehicle details help us check compatibility.
How do I ask about an existing order?
Include your order number, the name and phone number used at checkout, and a short description of your question. For delivery concerns, include the tracking number or the last tracking update if available.
What should I do if an item arrives damaged, incorrect or incomplete?
Keep the product and packaging, and take clear photos of the item, packaging and shipping label. Open the complaint form below and select the closest issue type. Include your order number and describe what is missing or different.
When will I receive a response?
Our support team typically reviews requests within 48 working hours. Please submit one complete request with the relevant order details and photos so the team can investigate efficiently.
Can I return or exchange a part that does not fit?
Return and exchange eligibility depends on the item and its condition. Review the Return, Exchange & Refund Policy and contact support with your order number before sending an item back.
How can I get a part that is not listed on the website?
Use our Parts on Demand service and provide the vehicle details, part description or part number, and photos if available.
Submit a Complaint
If your concern relates to an order, product condition, missing or incorrect item, fitment or an exchange request, open the form below. Add clear details so our team can review the case.
Please provide only information needed to investigate your request. Do not include payment card details or passwords.
Need help choosing a route?
Contact our customer support team and include your order number or vehicle details where relevant.
Complaint Form
Kindly submit your complaint below. Our support team shall review your request within 48 working hours.
