Shipping policy

Shipping Policy

1.1 Delivery Charges

Our delivery charges cover the cost of shipping your order to the address you provide. We maintain complete transparency—there are no hidden fees. If any adjustments are made to delivery rates, customers will be notified in advance.

Delivery Options and Rates:
Standard Delivery (Domestic): PKR 260
Express Delivery (Domestic): PKR 880
Standard International Delivery: PKR 7,800
Express International Delivery: PKR 16,800

All deliveries are handled by trusted third-party courier partners. Tracking information and the estimated time of arrival (ETA) will be shared with you via email once your order is dispatched.

1.2 Order Processing and Shipping Days
Orders placed on non working days or on National Holidays will be processed and dispatched on the next working day. We aim to provide swift and efficient service; however, due to the nature of public holidays and weekends, processing may be delayed by 1-3 additional day. All order processing begins once payment is confirmed and all details are verified.

1.3 Delivery Time Frame
The estimated delivery time for orders placed within Pakistan is typically between 2 to 8 working days. This time frame excludes Sundays and National Holidays, during which no deliveries are made. However, during peak shopping seasons or due to unforeseen circumstances, delivery may take longer, up to 7 additional working days. We encourage customers to plan accordingly and consider potential delays during busy periods, such as holiday sales.

1.4 Oversized Parcels
Deliveries of oversized items or parcels exceeding 6 kilograms may require additional time for shipping. Due to the increased size or weight of such parcels, delivery times could extend beyond the usual 2 to 8 working days. We make every effort to dispatch these items as quickly as possible, but please be aware that third-party couriers may require extra time to handle large or heavy parcels.

1.5 Third-Party Delivery Service
All deliveries are handled by a third-party courier service. While we work closely with trusted and reputable courier partners, we acknowledge that delays may sometimes occur due to factors outside of our control, such as weather conditions, traffic or logistical challenges faced by the courier. We ask for your patience and understanding when such delays occur and we will continue to monitor the progress of your shipment to ensure timely delivery.

1.6 Courier Independence
Although we prioritize timely and efficient delivery, it is important to recognize that the third-party courier operates independently of our business. We do not control their delivery schedules, operational processes or any potential delays that might arise. As a result, we cannot be held responsible for any issues caused by the courier's internal operations or external factors affecting their ability to meet delivery timelines.

1.7 Order Confirmation
Upon receiving an order, our Customer Service Representative will confirm the order via a telephone call. This confirmation ensures that all details such as the shipping address and product availability, are correct. Only after confirmation will the order be processed and shipped. This step is taken to ensure that customers receive the correct products in a timely manner, with no issues regarding order fulfillment.

1.8 International Shipping
We currently offer international shipping to select countries. The countries we ship to may be subject to change based on logistics and international agreements. Customers are encouraged to check our website or contact our customer service for the most up-to-date list of shipping destinations.

1.9 Shipping Compliance
Our shipping practices are in compliance with industry standards, including those set by major platforms like Google Merchant and Meta. These standards ensure that we provide accurate delivery time frames, clear pricing, and transparent tracking information. We are committed to maintaining a shipping policy that meets the expectations of our customers and aligns with e-commerce best practices.

1.10 Customer Responsibility
Once an order is confirmed, the responsibility for ensuring that the delivery details provided are accurate lies with the customer. This includes providing a valid address and contact information. If an error is made in the details provided, the customer may be held responsible for any delays or additional charges incurred due to the incorrect information. It is advisable to double-check all details before finalizing the order to avoid complications during the shipping process.

2.0 Disclaimer
We take threats, abusive language and any form of defamation against our business, employees and management with the utmost seriousness. Any attempt to use threatening, aggressive or harmful language or actions will not be tolerated under any circumstances.