From checkout to your door
Here’s what happens after you place an order with ndestore.com. Follow each step to see how we confirm, prepare, and dispatch your parcel.
We’ll share tracking details by email after dispatch.
Contact Parts SupportMost orders arrive in 1–3 working days. Your address, parcel volume, or a customized item may affect the timing.
For Cash on Delivery orders, a partial advance may be requested. We’ll explain this during confirmation.
Your order, step by step
Place your order
Choose your product and complete checkout on our website. Enter your phone number and delivery address carefully. For vehicle-specific parts, include your vehicle make, model, year, and engine or trim details where requested.
Order confirmed
Our team may call to confirm the product, quantity, fitment details, and delivery information. If we cannot reach you, confirmation may take longer.
Cash on Delivery
A partial advance may be requested for Cash on Delivery orders before processing. Our team will explain the amount and payment instructions during the confirmation call.
Getting it ready
After confirmation, your order is prepared for packaging. If we need to clarify an order or product detail, we’ll contact you.
Packed with care
Your items are packed and checked against the order details before the parcel is marked ready for dispatch.
Courier pickup
The courier collects your ready parcel from our warehouse. Pickup and dispatch timing can vary with courier schedules and parcel volume.
On the way
After dispatch, we send tracking information to your email. Check your inbox and spam folder if you don’t see it.
Delivery arranged
The delivery rider may contact the consignee to confirm the location and arrange a suitable delivery time. Please keep your phone available.
Delivery timing
Most orders arrive within this estimated window after dispatch.
Remote delivery addresses, courier schedules, and larger parcels may take longer.
Please allow up to 2 additional days for customized items.
These are estimates. Actual delivery time can vary depending on the destination and parcel volume.
Cash on Delivery orders
Common questions
When will I receive tracking information?
We share the tracking information by email after the courier dispatches your order.
Why might delivery take longer than 1–3 working days?
Delivery can take longer based on your address, courier schedule, parcel volume, or the size of your parcel.
Do customized products take longer?
Customized products may require up to 2 additional days.
What should I do if the rider cannot reach me?
Keep your phone available around the expected delivery time. If you miss the courier’s call, contact the courier using the tracking details or ask Parts Support for help.
Need help with an order?
Our team can help with order confirmation, fitment questions, and delivery updates.
