Order Processing & Payment Policy

Order Confirmation
• Orders are processed only after payment confirmation
• All orders are subject to stock availability and internal verification

Processing Timeline
• Standard processing time is within 24 hours
• Additional verification may be required for selected auto parts
• In certain cases, processing may take up to 7 working days

Shipping & Delivery
• Orders are shipped through third-party courier services
• Standard dispatch is carried out via PostEx Courier Services
• Express deliveries are prepaid and dispatched via TCS
• Tracking details are shared upon dispatch
• Delivery timelines depend on courier service and destination

Stock Availability
• If a product becomes unavailable after order confirmation, the order will be cancelled
• A full refund will be issued to the customer’s bank account without deductions

Refund Policy
• Approved refunds are processed within 1–7 working days
• Customers may be contacted to provide bank details for processing
• Processing timelines are observed to ensure accuracy and avoid discrepancies

Partial & Full Payment Policy
• ndestore.com may request partial advance payment for Cash on Delivery (COD) orders
• Partial or full payment may be required as an order confirmation measure
• Advance payment is mandatory for first-time customers
• This requirement may be relaxed for returning customers at the company’s discretion

Discount Policy
• A flat 5% discount is offered on all products
• No additional discounts or promotional sales are applicable

Official Bank Details
• Bank: Muslim Commercial Bank (MCB)
• Account Title: NDESTORE.COM
• Account Number: 1613852241005639
• IBAN: PK20MUCB1613852241005639

Payment Confirmation
• Payment proof must be shared via WhatsApp: +92 326 4011639
• Customers are required to mention the order number with the payment reference
• Payment verification may take up to 24 hours in certain cases
• The company reserves the right to take legal action against fraudulent payment confirmations

Communication & Privacy
• Customer data privacy is strictly maintained and treated with utmost importance
• Customers are advised not to share sensitive personal or financial information unnecessarily
• Communication records must not be shared publicly without prior consent
• Any form of abusive, misleading, or inappropriate behavior towards representatives will not be tolerated

Returns & Refunds
• Genuine and branded auto parts are non-returnable
• Returns based on change of mind are not accepted
• No refund will be issued for parcels returned without valid reason
• Refunds are only applicable in case of defective or incorrect items
• ndestore.com reserves the right to approve or decline return requests

Support & Communication
• For any queries, assistance, or feedback, contact: info@ndestore.com

Disputes & Acceptance
• All concerns must be reported through official communication channels
• Payment against an order constitutes full acceptance of this policy

Updated: January 2025